OK it may have taken me a ridiculously long time to
realise this but I can now finally acknowledge that working for an unprofitable
client is in fact more damaging to your agency business than not having that client at
all. Plus it isn't the best for the client either, despite the bargain they might think they're getting.
For years I had always justified taking on lower value
work if there was capacity in the business as I felt it was better to be busy, plus it may open
the door to extra work in the future. However this is what I've learnt: